In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Captains play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.
Key Responsibilities
Deliver excellent customer service for customers in accordance to company and legal standards relating to service, food safety, health and safety
Support Supervisor to ensure smooth day-to-day operations
Deliver start of shift duties such as stocking service counters, ensuring lounge seating area cleanliness
Liaise with back of house teams on daily operations, food safety and quality control
Maintain and manage the inventories of all Food & Beverages stocks
Ensure buffet and stock levels of all front of house items are properly maintained and replenished
Engage with customers to ensure a great experience
Ensure customer needs are met or exceeded, check their satisfaction during their stay, and report customer feedback/ take remedial action where necessary
Support other lounges as and when required
Actively in coaching and provide on-job training to the junior staff
Build up strong relationships with teammates to maximize personal and team performance
Responsible to monitor and follow up on the Hygiene and Safety standards
Interact with customers, anticipate their needs and work with Supervisor, Lounge Service Delivery Manager and Premium Service Team to deliver special lounge experiences to all high value customers
Keep up to date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards
Be abreast of hospitality/ lounge industry trends and customer insights, suggest positive changes when applicable
Requirements
Right to work in Hong Kong
Minimum age of 18
Post-secondary qualifications
Minimum 4 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel, airport or similar capacity
Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua)
Strong problem solving and interpersonal skills
Good communications skills and service-oriented
Benefits
Being part of a world-class service brand to be proud of
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Extensive medical coverage & insurance scheme for you and your dependents
Flexible retirement scheme
Discounted travel across many airlines for you and your family
Join before 31 December 2024 to get a New Joiner incentive of HK$12,000*Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Terms and Conditions Apply
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
Referrals increase your chances of interviewing at Cathay Pacific by 2x
See who you know
Get notified about new Captain jobs in Hong Kong, Hong Kong SAR.
The estimated total pay range for a Manager at Cathay Pacific is HK$40K–HK$73K per month, which includes base salary and additional pay. The average Manager base salary at Cathay Pacific is HK$50K per month.
Proficiency in both written and spoken English and at least one of the following additional languages: Cantonese, Putonghua, Bahasa Indonesia, Bahasa Malaysia, Filipino, Hindi, Japanese, Korean, or Thai.
Just like in the first officer case, the resulting pay is dependent on the type of aircraft flown, and amount of flight hours per month. But, based on the average remuneration information, Cathay Captains normally get paid a salary of $20,000 USD per month.
We welcome applications from people of diverse backgrounds. Most of our flight attendants are based in Hong Kong, we occasionally recruit Hong Kong Based Flight Attendants from other overseas locations. In addition to Hong Kong, we also have overseas bases in Bangkok, Beijing, London, Singapore, and Shanghai.
All new joining Second Officers and First Officers will be based in Hong Kong. Do I get housing allowance living in Hong Kong? All new joining Second Officers and First Officers do not receive a housing allowance. However they do receive a monthly pilots allowance towards the cost of living in Hong Kong.
The average Cathay Pacific hourly pay ranges from approximately $17 per hour (estimate) for a Customer Service Representative to $38 per hour (estimate) for a Senior Purser. Cathay Pacific employees rate the overall compensation and benefits package 3.3/5 stars.
The estimated total pay range for a Assistant Manager at Cathay Pacific is HK$29K–HK$40K per month, which includes base salary and additional pay. The average Assistant Manager base salary at Cathay Pacific is HK$32K per month.
Address: Suite 751 871 Lissette Throughway, West Kittie, NH 41603
Phone: +2366831109631
Job: Sales Producer
Hobby: Creative writing, Motor sports, Do it yourself, Skateboarding, Coffee roasting, Calligraphy, Stand-up comedy
Introduction: My name is Laurine Ryan, I am a adorable, fair, graceful, spotless, gorgeous, homely, cooperative person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
